Responsible Gaming

Gaming Should Be Entertainment

At Greatest Hits Live, we believe that online casino gaming should be enjoyed as a form of entertainment only. Gambling is never a reliable way to earn money or solve financial problems. It should only be done with money you can afford to lose, and only for fun.

We are committed to promoting responsible gaming practices and supporting our Canadian players in maintaining a healthy relationship with online gaming.

Age Verification

Online casino gaming in Canada is restricted to individuals who are 18 years of age or older (or the legal age of majority in your province, whichever is higher). Greatest Hits Live implements strict age verification procedures to ensure that only eligible players access our platform.

If you are under the legal gambling age, please do not attempt to register or play. Parents and guardians are encouraged to monitor online activities and discuss responsible gaming with young people.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you recognize any of the following signs in yourself or someone else, it may be time to seek help:

• Chasing losses by gambling more to recover money lost
• Gambling with money needed for essential expenses (rent, utilities, groceries)
• Hiding gambling activity or lying about the amount of time or money spent gaming
• Neglecting family, work, school, or other responsibilities due to gambling
• Experiencing mood swings or irritability when unable to gamble
• Needing to gamble with increasing amounts of money to achieve the same level of excitement
• Failed attempts to reduce or stop gambling
• Borrowing money or using credit to fund gambling activities
• Experiencing relationship conflicts related to gambling
• Using gambling to escape stress, anxiety, depression, or other difficult emotions

If you recognize these warning signs, please reach out for support immediately.

Self-Help Tools & Safer Gaming Features

Greatest Hits Live provides a range of tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you are willing to lose during a gaming session or over a specified period
• Reality Checks: Receive periodic reminders of how long you have been gaming and how much you have spent
• Time-Out: Take a temporary break from gaming for a set period (24 hours to several weeks)
• Self-Exclusion: Permanently or temporarily close your account if you feel you need to stop gambling
• Account Statement Review: Monitor your gaming history and spending at any time

We encourage you to use these tools proactively to maintain a healthy gaming experience.

Support Organizations & Resources

If you or someone you know is struggling with problem gambling, help is available. The following organizations provide confidential support, counseling, and information:

Canada

• Responsible Gambling Council — www.responsiblegambling.org — Leading Canadian organization providing evidence-based resources and support for problem gambling
• Gamblers Anonymous Canada — Peer-support meetings available across Canada for individuals struggling with gambling addiction
• Problem Gambling Institute of Ontario — Specialized treatment and research for Ontario residents

Additional International Resources

• GamCare (UK) — www.gamcare.org.uk — Free, confidential support and treatment referrals
• GamStop (UK) — www.gamstop.co.uk — National self-exclusion scheme
• Gambling Help Online (Australia) — www.gamblinghelponline.org.au — Counseling and support services
• National Council on Problem Gambling (US) — www.ncpgambling.org — Prevention, treatment, and research

All of these services are confidential and available to help you at no cost.

If You Need Help

If you or someone you care about is experiencing problem gambling, please do not hesitate to reach out for support. Problem gambling is a recognized health issue, and recovery is possible with proper help.

Contact the Responsible Gambling Council today at www.responsiblegambling.org or call for immediate assistance.

Remember: Seeking help is a sign of strength, not weakness. There is no shame in reaching out—many people have successfully addressed gambling problems with professional support.

Our Commitment

Greatest Hits Live is committed to providing a safe and responsible gaming environment. We support all Canadian gambling regulations and work continuously to implement best practices in player protection and responsible gaming.

If you have questions about our responsible gaming policies or need additional support, please contact our customer service team.